Privacy Policy

This Privacy Policy outlines how The Miner’s Spoon collects, uses, and protects your information when you order from us via our social media channels or visit us at North Wingfield Miners Welfare.

As a local business, we take your privacy seriously and aim to be as transparent as possible about how we handle your "proper" data.

1. Information We Collect

Because we operate primarily through Facebook and Instagram messaging, we collect the following information to fulfill your order:

  • Name and Social Media Handle: To identify your order and communicate with you.

  • Delivery Address: To ensure your Sunday Roast reaches your front door.

  • Contact Number: Only if provided to help our delivery drivers find you.

  • Order Details: To make sure we get your Sunday dinner exactly right.

2. How We Use Your Information

We use your data strictly for the following:

  • Order Fulfillment: Processing your booking and delivering your food.

  • Communication: Sending you a confirmation or updates regarding your delivery/takeaway.

  • Customer Support: Responding to your messages and inquiries.

3. Sharing Your Data

We do not sell your data. However, since you message us through social media, your data is subject to the privacy policies of Meta (Facebook/Instagram).

  • We only share your address with our delivery drivers for the sole purpose of completing your delivery.

  • We may share information if required by law (e.g., for health and safety or tax purposes).

4. Data Retention

We only keep your information for as long as necessary to provide our services and meet legal obligations. For example, your delivery address is kept on our secure messaging system to make repeat ordering easier for you, but can be deleted upon request.

5. Your Rights

Under UK GDPR, you have the right to:

  • Access: Ask for a copy of the info we hold about you.

  • Rectify: Ask us to fix any incorrect information.

  • Erase: Ask us to delete your details from our messaging history.

6. Security

We take reasonable steps to ensure your data is secure. Because we use third-party platforms (Facebook/Instagram), we recommend you use a secure password and do not share sensitive financial information through chat.

Contact Us

If you have any questions about your privacy or want your data removed, please message us directly on Facebook or Instagram at @TheMinersSpoon.

Effective Date: March 2026